Thousands of customers appear to be offline and without cable service across Capitol Hill — and perhaps beyond — Thursday morning.
Service provider Comcast hasn’t publicly announced the details of the disruption but the company’s sites are detailing an outage expected to last until 1 PM. However, at least one business customer in the neighborhood said that a customer representative told his company to expect the outage to possibly last through the day.
CHS has heard from people who work from home and businesses served by Comcast reporting no service across the Pike/Pine area and eastern Capitol Hill as well as reports from Seattle above the Montlake Cut. Some business point of sale systems that depend on connectivity are also down around the area.
A Comcast representative tells us the company will provide more details on the situation to CHS soon. UPDATE: The Comcast rep says he can’t yet say when service will be restored but did provide some details on what has happened.
He tells CHS “a fiber optic line located in the Madison Park area” was damaged around 8:45 AM but “the cause of the damage is still unknown.” UPDATE: The issue was instead traced to damage caused by construction work in South Lake Union.
“We have technicians on the scene and are assessing the full extent of the damage as well as the number of customers who are potentially impacted by the outage,” the spokesperson said.
Comcast can’t yet provide an estimate on when service will be restored.
UPDATE: As the outage drags on, things have gotten political. Here’s a tweet from earlier today sent by Seattle City Council member Kshama Sawant:
Capitol Hill-headquartered The Stranger apparently were able to jury rig enough of a connection for Ansel Herz to weigh in on the Comcast failure:
Too bad there isn’t another option, like, a non-corporate-overlord Internet provider that we could do more than bitch about! Except there could be.Upgrade Seattle, a group advocating for a city-run gigabit Internet network, sent me this statement: “Our condolences on the death of your Internet. This is why we need a strong, accountable municipal Internet service throughout Seattle.” Over to you, Mayor Ed Murray.

(Image: CHS)
Meanwhile, Comcast has posted this picture (on the right) showing some of the repair work reportedly underway — “Splicing fiber in SLU to restore service to Madison Park and surrounding neighborhoods.”
Out and about, we found the CenturyLink technician (left) hooking up a new customer on Capitol Hill. He said he’s been passing out more cards than usual today.
We’re late to remind — and it might seem obvious — but if you’re phone service is provided by Comcast, you also won’t be able to make 911 calls during the outage.
UPDATE 3:50 PM: We’re getting word of service being restored to areas of the Hill including around Volunteer Park.
UPDATE 4:10 PM: The Seattle Times says an estimated 33,000 customers have been affected by the outage.
UPDATE 5:45 PM: Comcast says most customers are back online and the last few thousand should be restored within the hour.