All one needs to do to measure Metro’s success in getting out info about Thursday morning’s blast of winter snow is review CHS comments:
o My bff just walked from north Broadway to Pine & 3rd along the 49’s route and didn’t see a single bus.
o We waited 25 mins for a 43 before giving up and driving at 8:15am.
o Yeah, the 49 never came this morning. I walked downtown from Broadway and Republican to catch a 70-series, and was amazed to see that the 43/8 bus stops and the 14 bus stops were packed with people who must have thought (as I did) that Metro would surely still be running with chilled slush. Ugh.
CHS, Metro says it’s sorry and will do better next time… next year!
As the winter season winds to a close, Metro is already looking to next season by pursuing additional steps that can be taken to keep riders better informed of transit disruptions. Those actions include: redesigning elements of the Metro Online website; beefing up emergency event staffing plans for the Customer Information Office; adding additional staff to track and post bus reroute and service disruptions online; and exploring the use of emerging public communication tools to help disseminate information.
Which pretty much guarantees a snowy April.