A transgender woman has accused Pagliacci Pizza of workplace discrimination after she said she was fired Friday from the shop’s Broadway location for seeking to ban a customer who dismissed her request to be identified as a woman.
The worker, who identified herself only as Dylan, recounted the story in a Tumblr post on Saturday, though the Tumblr page was not her own. CHS has been unable to contact Dylan to find out if she has taken any legal action. Pagliacci owner Matt Galvin confirmed some details of the incident and that Dylan had been an employee at the Broadway and E Republican Pagliacci for about one year. He said Dylan had put in her two week notice immediately after the incident occurred, but a manager fired her a short time later when she continued to openly criticize the company in front of customers.
“Generally, if you’re in the workplace and you’re publicly saying bad things about the company, its not going to end well,” Galvin told CHS.
Galvin issued a public apology on Tumblr and said he has reached out to Dylan several times to offer her her job back.
“We have a long history of having a diverse workforce which makes Pagliacci a cool company, and I would fight very hard to keep it that way.” he said. “If someone said something awful to one of our employees, I would love to kick them out, but I wasn’t there.”
According to the Tumblr post, Dylan said she became upset when a manager at Pagliacci stepped in to serve a customer that she refused to serve because he had twice called her “man” after she notified him she was a woman:
Just about midway through my shift working the til at Pag’s he showed up again, waiting at the slice bar for service. I stepped over to him and said, “The last time you were in here I corrected you on my gender and you laughed at me. That was really rude, and I’d like you to apologize.”
He replied, “I don’t really care what’s happening in your life, man, I just need my pizza.”
I responded, “I just need to be respected in my place of work, and I reserve the right to refuse service to you.”
In the statement, Dylan said her manager later told her that she did not have to serve the customer if he returned and that he had spoken with the customer about her gender, but said the restaurant would not ban customers for being rude. Dylan said she took the issue to another manager, who supported the previous managers response. After telling her co-workers about the incident inside the restaurant, Dylan said she was told to leave.
“If this was about anything else, like race or sexual orientation, something different would’ve happened,” Dylan said in the Tumblr post.
Galvin said Pagliacci managers would be receiving training on trans issues and how to deal with similar situations in the future.