While you’re finishing shopping for your Friendsgiving feast, be aware of this note just sent to CHS from QFC HQ about upcoming changes:
Beginning late next week, customers at our QFC stores may notice some new signage asking them to only use shopping carts or hand baskets while shopping in our stores. With our busy stores, especially during the holidays, we want to ensure that all of our customers have a pleasant and easy shopping experience. At times, the process of unloading and reloading reusable bags at the register slows down the checkout process and causes delays.
The spokesperson tells CHS that the Ohio-based grocery chain is “not the only retailer to implement this change.” We asked if “lost prevention” was also a factor in the decision. “There are other benefits to this policy,” the spokesperson said, “but the main reason is customer convenience.”
Now you’ll just need to find an unused basket or cart. Good luck.
The move follows some more customer experience streamlining after QFC stores on Capitol Hill shifted from 24-hour operations to closing at 1 AM earlier this year.
UPDATE: E Madison’s Central Co-op weighs in: “We do prefer that people use shopping carts and baskets instead of shopping into their personal re-useable bags. It helps to prevent confusion at the registers.”