County will stick with Connections to operate its next Crisis Care Center set to open on Capitol Hill

Connections will find a much different environment around Broadway and Union than its first county crisis center facility in Kirkland (Image: Connections Health Services)

The rapidly growing national provider of behavioral health services already running the county’s first facility in Kirkland has been selected to operate the coming Crisis Care Center at Broadway and Union as it is lined up for a 2027 opening.

The King County Department of Community and Human Services announced Thursday that Connections Health Solutions has been selected to run the facility set to take shape in the former Polyclinic medical building on the edge of the First Hill and Capitol Hill neighborhoods.

“Connections Health Solutions is a national leader in providing crisis care and was selected following a competitive Request for Proposal process,” the county said in its announcement. “The organization has a strong track record of delivering accessible, high-quality specialized care for people of all ages throughout the country.”

The county says the selection will be part of a careful approach to developing the new center while also addressing public safety concerns around the facility as it offers emergency and walk-in mental health services.

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King County Council approves funding plan for $56M Broadway Crisis Care Center — UPDATE

From the real estate listing for the property

The King County Council is expected to vote Tuesday on a funding package for the planned $56 million Broadway Crisis Care Center that would keep the process on track for a 2027 opening of the facility.

UPDATE 6:00 PM: The council approved the package Tuesday afternoon clearing the way for a $41 million purchase of the property including a financing plan that would include millions in projected revenue from leasing portions of the building, potentially to Harborview. The plan includes another $15 million for the costs of upgrading the facility and funding a contract operator. Officials said Tuesday the funding includes resources to address public safety concerns including environmental design spending and funding security resources for the contract operator. The spending plan also will include transportation funding for patients after their stay at the center. An ordinance authorizing the issuance of bonds for Harborview to lease a portion of the property passed 6-3. The core financial ordinance to fund the builidng’s purchased was approved unanimously.

UPDATE 10/8/2025 9 AM: “Today, we’re responding to voters’ mandate to expand care and delivering on our commitment to ensuring anyone in crisis can receive timely, appropriate mental health care and treatment for substance use disorder when and where they need it,” King County Executive Shannon Braddock said in a statement sent to CHS. “This marks a critical step forward in expanding access to urgent behavioral health care across our region.”

“As we move ahead, our commitment remains firm: we will continue working closely with community members, the King County Council, and the City of Seattle to shape a center that reflects our shared needs and values — one that provides essential care today and builds a foundation for long-term impact for years to come.”

In its statement, the county also emphasized it has analyzed the property “as part of our standard due diligence process and is aware that repairs and maintenance have been needed.”

“These repairs and maintenance have consistently been a part of our financial planning,” the statement reads. “We are confident we can make the proper modifications to bring a Crisis Care Center online in this building.”

Original report: Legislation enabling the purchase of the former Polyclinic property at Broadway and Union was passed out of the council’s finance committee in September but not without debate over concerns surrounding the planned 24-7 walk-in and emergency care mental health clinic that would be the second location in a planned network of five centers across the county.

In September, the King County Council’s budget committee approved a set of ordinances to set up the fund that will pay for the acquisition and operation of the new levy-powered mental health crisis center at Broadway and Union as part of a planned $1.25 billion network of five facilities across the county. Continue reading

Report: King County Council mulling pause in Broadway Crisis Care Center process — UPDATE

The proposed Broadway site

A member of the King County Council says he has prepared an “emergency resolution” calling for a 30-day pause on the county’s efforts to acquire the Polyclinic building at the corner of Broadway and Union where a $56 million Broadway Crisis Care Center is planned.

Reagan Dunn, representing the county’s southeast, is reportedly mulling the call for a pause over concerns about the proposed property deal raised by “a group of Capitol Hill business owners and residents,” KOMO reports:

The group sent a lengthy letter to King County Executive Shannon Braddock, County Council Chair Girmay Zahilay, and Department of Community and Health Services Director Kelly Rider last week, accusing them of potentially violating laws and triggering a devolving street crime situation like what happed with the failed Navigation Center in Little Saigon.

UPDATE: In a statement provided to CHS Tuesday, Dunn is reportedly pausing his call for a pause. “CM Dunn is not currently calling for the aforementioned delay pending the outcome of tomorrow’s hearing where we will learn more about the issue,” a spokesperson said.

CHS has not been provided with a copy of the letter but representatives from nearby Cancer Pathways and Perkins Glass spoke to the TV station about their concerns over the proposed center.

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More letters join mayor’s conditional support for Broadway Crisis Care Center plan

Seattle Mayor Bruce Harrell has given his conditional support to siting a new county mental health crisis center inside a former medical building at Broadway and Union. Capitol Hill community groups are also formally weighing on the proposal as the King County Council begins debate on the plan.

“The primary concerns from our community members are about the public safety effects of the Crisis Care Center. Many residents expressed a belief that the Crisis Care Center would improve the public safety of the area,” a letter from the Capitol Hill Community Council also conditionally supporting the plan reads. “Other community members question that belief, and we support the careful consideration of their concerns and a public safety plan that addresses concerns of community members.”

In their letter, the volunteer community group agreed the King County Department of Community and Human Services is so far showing “good faith effort” in answering the council’s questions and responding to concerns.

“While not all the forwarded questions were addressed, and while not all answers are as forthcoming as we may have hoped, we believe that this represents a good faith effort by King County to engage with the concerns of members of the community in a fair way,” the council’s letter continues. “Based on this action, and others including neighborhood walks with community members, we anticipate that King County will strive to be good neighbors and run the Crisis Care Center in a positive way that reflects and responds to the community in which it is housed.”

The full Capitol Hill Community Council letter is below.

CHS reported here in August on Harrell’s conditional support for the planned $56 million Broadway Crisis Care Center that would transform a former Polyclinic facility at Broadway and Union.

In his letter, Harrell said the county and a yet to be announced operator of the center must partner with the Seattle Police Department to assess the former Polyclinic building and its surroundings for safety, execute a “safe operations plan for the building and the surrounding exterior spaces, including public sidewalks and other publicly accessible spaces,” and enter into a Good Neighbor Agreement with the city that “obligates the provider to meet certain safety and disorder standards to be negotiated with the provider.” Requirements would include forming a citizen advisory committee to guide the emergency and walk-in clinic that is planned to be part of a voter-approved, $1.25 billion network of five facilities across the county.

The mayor’s letter of support is a key milestone in the so far limited public process around the proposal.

Other groups are voicing support. Continue reading

County can’t yet say who will run it but officials answering as many questions as they can about possible Broadway Crisis Care Center

The Kirkland center

There are many questions surrounding the plan to locate one of five county Crisis Care Centers at Broadway and Union. One of the biggest — who will run it? — can’t be answered yet due to county procurement policies.

A spokesperson for the King County Department of Community and Human Services tells CHS they can’t reveal if the Arizona-headquartered service provider Connections that is operating its transformed Kirkland location as the first in the planned $1.25 billion network of five facilities across the county has made a bid to also operate the planned Broadway center. Continue reading

‘Placing it in the heart of the city makes sense’ — State, county, and city leaders working to shape Broadway Crisis Care Center plan

The former Polyclinic facility

State Rep. Shaun Scott sees it as an opportunity for three levels of local government to come together to push for the right thing. Folks at the King County Department of Community and Human Services feel like they are running to catch up with the questions and concerns.

“I see it as my role as a representative of the 43rd Legislative District to be part of the solution, not part of the problem,” Scott tells CHS about his effort to organize a town hall Monday night on Capitol Hill to raise support for what the first-year state legislator says is a desperately needed resource that will be ready to serve the entire community.

“Placing it in the heart of the city makes sense,” Scott said.

CHS reported here on the plans for Monday night’s Crisis Care Center Townhall as Scott will be joined by Seattle City Councilmember Alexis Mercedes Rinck and county officials at Capitol Hill art bar Vermillion in a session hoped to drum up support — and counter business community-led opposition — to a major mental health Crisis Care Center being planned for Broadway and Union.

Monday’s planned event comes after the county met with significant pushback from the area business community over its $50 million proposal to acquire the former Polyclinic building at the corner of Broadway and Union to create an emergency and walk-in clinic part of a voter-approved, $1.25 billion network of five facilities across the county. Continue reading

Scott and Rinck holding ‘Crisis Care Center Townhall’ on Capitol Hill

The proposed Broadway site

There have been few public updates on the King County Department of Community and Human Services plan to open a mental health Crisis Care Center at Broadway and Union but two Seattle political leaders are collaborating on an event next week on Capitol Hill to raise support for the project.

“7/7 @ 7PM is our chance to lift every voice in support of a behavioral health crisis center that will help the Capitol Hill community and its people,” reads the social media post from Rep. Shaun Scott. “Come ready to have a good time at Vermillion with community leaders who support an inclusive Seattle.”

The Crisis Care Center Townhall will take place Monday night at the 11th Ave art bar and will include Seattle City Councilmember Alexis Mercedes Rinck, according to the flyer.

We have inquiries out to Scott and Rinck to learn more. King County DCHS is also listed as part of the event as is comedian Brett Hamil.

“Drinks + Comedy + Civics,” the pitch reads. Continue reading

County working on next steps in Capitol Hill Crisis Care Center plan

King County officials are working on plans for a public meeting to answer questions and concerns around the proposed mental health Crisis Care Center at Broadway and Union.

CHS reported here on pushback over public safety concerns against the planned facility in a meeting with business and property owners as Department of Community and Human Services officials made the case for the emergency and walk-in clinic that would be part of a $1.25 billion network of five facilities across the county.

The Capitol Hill Community Council says it is working with the county to set up the next meeting with wider community goals and the organization has launched a survey to gather feedback in advance of the session. Continue reading

‘In crisis’ — County makes case for Crisis Care Center on Broadway amid biz owner pushback

Around 50 people attended last week’s meeting (Image: CHS)

By Matt Dowell

King County officials reaffirmed the value of a planned mental health Crisis Care Center on Broadway at a community meeting last week but members of the public pushed back — “Why here?”

Officials tell CHS the meeting was the next step in a process they say is both just beginning — and well under way. There is an offer for the property on the table. More community meetings are being planned.

Meanwhile, a letter sent to District 3 representative Joy Hollingsworth protesting the consideration of the Broadway at Union property for the new center has made waves in the neighborhood business community.

Meeting attendees inside Seattle U’s Wyckoff Auditorium and organized by the county and the GSBA chamber of commerce Thursday pushed for keeping the crisis center out of Capitol Hill and shifting the focus to a new location. Ice cream entrepreneur Molly Moon Neitzel took the mic.

“I’m Molly Moon, I’ve lived on Capitol Hill for 22 years. I have gone from a partying kid on one side of the Hill to a mom on the other side of the Hill. I’ve [operated] a thriving business in the Pike/Pine corridor for 16 years. I located that business there in a thriving time for the Hill. Our neighborhood is in crisis.”

“I think probably everyone in this room supports the mission of the Crisis Care Centers and believes that they need to exist,” Neitzel said. “The need for first responders to have the ability to take these folks in need to a Crisis Care Center — we can all give a standing ovation to that mission.”

“Do they need to come to a neighborhood in absolute dire crisis for the last five, six, seven years? No they do not.”

“I would encourage you to look at a site that is in a neighborhood that doesn’t have so much crisis going on right now.”

CHS broke the news last week on the county’s plans to open a facility in the former Polyclinic building at Broadway and Union as part of the $1.25 billion Crisis Care Centers measure approved by voters in April 2023. The nine-year levy calls for a network of five facilities that provide walk-in behavioral health care. The first opened in Kirkland in March. Continue reading

King County planning Crisis Care Center at Broadway and Union — UPDATE

Capitol Hill property owners, businesses, and residents are preparing to push back on a planned King County mental health crisis center on Broadway.

Plans for a $1.25 billion network of five crisis care centers across the county include the former Polyclinic building at Broadway and Union, CHS has learned.

County officials are planning to hold a hastily organized meeting with community members Thursday.

Opposition to the Broadway center is already in place as rumors of the planned location have grown in recent months.

The massive 114,000-square-foot Polyclinic building now part of the Optum rebrand has been on the market for lease. A “rebuild letter,” also known as a “Zoning Verification Letter” and issued to confirm whether a property can be rebuilt to its original condition and use, was filed for the property in February. The letters are typically part of the process around a commercial property’s sale or refinancing. Continue reading